The Cat, The Book and The Candle accepts Paypal or E-Transfer payments
Sales Tax is not charged on any orders or services.
Order Acceptance Policy
The Cat, The Book and The Candle reserves the right to accept or decline your order for any reason. We also reserve the right to alter the price of all items we carry at any time, as stated by our policy: Prices subject to change without notice.
Prices are subject to change without notice. The prices listed on our website will be the most accurate and up to date. Be sure to keep an eye on the "New Items" category of our website, as we constantly bring in new items to replace those we have discontinued.
Out Of Stock ItemsIf you place an order and the item is out of stock, you will be notified the same or next business day and you will be refunded for the item immediately.
If you are dissatisfied with your order for any reason please call and we will do our best to rectify.
Please take a few minutes to check your order if you feel you were short shipped. Make sure to check for smaller items such as jewelry in the corners of your box or inside of larger items. If there is any damage or missing items please let us know right away.
Custom created products as well as Oils, Gris Gris are not returnable.
The Cat, The Book and The Candle does not share customer information including emails, phone
numbers, or postal/zip codes with anyone. It is not our policy to
spam your email address, nor do we send unwanted postal mail. Any batch
emails sent out will be only to notify customers of new or sale items as
well as special offers and sales. At any time, a customer may opt out
of receiving such emails by replying with "unsubscribe" in the subject line.
International Orders and Regional Laws
It is the responsibility of the purchaser to understand and answer for all fees and charges required by Customs and Duty regarding packages ordered and shipped internationally. FedEx and UPS have their own brokerage fees that we have no control over. These fees are billed in addition to any duty, taxes and Shipping charges.
All items sold and distributed by The Cat, The Book and The Candle are legal for sale and distribution. However, it is the responsibility of all customers to understand local, regional, and national laws pertaining to the items they purchase, and purchasers are solely responsible for packages lost or destroyed, or any legal action resulting from the purchase of the items that are illegal in their particular country or region. If the package is returned to us you the customer will be responsible for all fees incurred.
The Cat, The Book and The Candle ships via Canada Post. If you would like a different shipping method, please call to arrange.
Most orders will be shipped within 48 business hours, if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees and any return shipping costs will still apply.
An additional $13.00 charge will be applied for change of address, or location change after order ships (per box).
By charging and/or creating products for the customer, The Cat, The Book and The Candle does not guarantee any specific outcomes for the customer. Each customer has their own free will for which The Cat, The Book and The Candle cannot be held responsible.